Consultants Worksong · 2 October 2001
Have you smacked a usability expert today?
A steel door with a kill zone behind it will stop this latest escalation in its tracks. Even the occasion crazy who manages to sneak aboard a knife is going to be in real trouble. The pilot, from the safety of the cockpit, will simply ask everyone to put on their seatbelt. Then the pilot will do a little flying like back when he or she was in the Navy. A few barrel rolls and the crazy will be on the ceiling, begging for the handcuffs.
—Bruce Tognazzini luxuriates in hindsight.
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